The Texas Medical Board provides investigative and enforcement support to the Medical Board (M.D.'s and D.O.'s), Physician Assistant Board (P.A.'s) and Acupuncture Board (L.A.C.'s).

How To Place a Complaint Against a Licensee

Does your health care practitioner give you enough understandable information? Do you feel that your time with him or her is too brief or hurried? Is the staff abrupt? While these are valid concerns, they do not necessarily mean you are seeing an uncaring or incompetent licensee. Discuss your feelings with your health care practitioner, or send your practitioner a letter expressing your disappointments. Most practitioners want their patients to be satisfied because it improves their patient relationships. And they want the patient's trust because the patient will be more likely to follow medical advice.

If you wish to complain to the Board, please do so in writing. Provide full name and practice address of practitioner. Also, provide dates and details of any incident, being as specific as possible. The Board will acknowledge receipt of your complaint. If your complaint is within the Board's jurisdiction, it will be assigned for proper study. Complainants are advised of an investigation status approximately every 90 days until final action is taken.

Some patients' complaints do not fall within the Board's jurisdiction and should be directed to the local medical or osteopathic society. Complaints against other health care providers (nurses, dentists, pharmacists) or hospitals should be forwarded to the appropriate state licensing authorities. It is very important to understand that the legislature has defined only certain events as violations. While the Board cannot investigate any complaint that is not within its jurisdiction, all complaints received are read and evaluated.

There are several different ways you could place your complaint against a licensee.

1.      Call - Complaint Hotline 1-800-201-9353 and follow the automated prompts to request a complaint form to be sent to you.

2.      E-mail - Submit your complaint electronically via e-mail.

3.      Form - A complaint form may be requested by calling the Complaint Hotline at 1-800-201-9353, by printing the web version, the PDF version, the MS Word version or by submitting the form electronically via e-mail. Although it is not necessary to use our form to make a written complaint, we encourage you to.

4.      Mail - Send your complaint in writing to:

Texas Medical Board
Investigations Department, MC-263
P.O. Box 2018
Austin, TX 78768-2018

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